Returns and Refunds

For all returns, we will be happy to help although you must contact us first to arrange for the return and refund.

You have 14 calendar days to return any goods from the date you received it for an exchange or refund. All goods should be unused and must be returned in original packaging with all relevant documentation enclosed.

Regularly stocked items can be returned for a full refund / credit or exchange, providing they are in a resalable condition and the packaging has not been opened.

Palletised products must still have the undamaged protective wrap on them. Delivery charges are not refundable unless the goods are faulty or incorrect and a handling charge of 25% plus carriage will also apply to any returned goods, again providing they are not faulty or incorrect.

Please note, that Rendmaster Limited will not accept goods back if:

  • The goods have been specially ordered or specially manufactured.
  • Coloured bagged products that are not a stock item.
  • Any tinted tub products, as only the base white colours can be returned.
  • Goods which have been damaged or opened.
  • Out of date goods.
  • Goods with a shelf life of 3 months or less.
  • Goods have been written on

Items which are damaged, faulty or incorrect, must be notified to us within 24 hours of receipt of goods.

If you have a problem with an item which you have ordered, please contact us straight away, by phoning us on 0333 722 2500, or emailing info@rendmaster.com. It is important to inspect all goods that have been delivered immediately and in the unlikely event your order is received damaged, or is faulty or incorrect, we will look to refund / replace or credit as soon as realistically possible, as long as we received the product in its original or delivered state, and in an unused condition.

Should you need to return a product due to an error on our part, we will exchange / credit or refund the product for you. We will also refund any reasonable associated carriage costs.

Goods returned to us should have adequate protection to ensure that the goods and packaging arrives with us in good condition. If any goods are damaged or (further damaged) in transit to us then you will need to pursue a claim with your chosen courier / delivery service.

When contact us regarding a refund or return then we will request the following information is presented where relevant:

  • Order number
  • Invoice number
  • Item description
  • Product code
  • Reason for returning item

For further details please read our Terms & Conditions policy statement.

Proof of posting should be obtained and produced as evidence of despatch in the event of goods being lost in transit.